Effective 1 October 2026 · Version 2026-10-01

Family and Driver support

Safe first-response guidance for the SchoolBus service.

During a trip

For stale or missing tracking, Guardians should rely on the school’s approved contact path. Drivers must not handle or troubleshoot the phone while moving. Dispatch follows the approved school call tree. The app does not contact emergency services.

Account help

Never share a password, access/refresh token, password-reset code, or push token. A lost Driver phone or suspected Admin compromise must be reported to the school immediately so sessions and installations can be revoked.

To delete your account, use Delete account in the app: Settings in SchoolBus Family, or the account (person) icon at the top of the screen in SchoolBus Driver. If you cannot sign in, follow the deletion instructions.

Contact

Email [email protected] for Family or Driver support. Include the school name, your role, and a brief description, but do not send a password, login code, precise pickup point, or other unnecessary child information.

School operational issues continue through the participating school’s approved contact and escalation path. SchoolBus handles product and account-support requests through the email address above. Effective date: 1 October 2026.